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Tag: Wellbeing strategy

When it comes to Wellbeing, why moments of disruption and distraction matter.

A number of years ago I read ‘Moments of Truth’ by Jan Carlzon and was blown away by the simplicity and ingenuity of his approach to leadership and how SAS Airlines were able to go from the brink of failure to success by delivering market leading customer experiences that focused on what customers really valued.

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Tag: Wellbeing strategy

When it comes to Wellbeing, why moments of disruption and distraction matter.

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