A number of years ago I read ‘Moments of Truth’ by Jan Carlzon and was blown away by the simplicity and ingenuity of his approach to leadership and how SAS Airlines were able to go from the brink of failure to success by delivering market leading customer experiences that focused on what customers really valued.
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A number of years ago I read ‘Moments of Truth’ by Jan Carlzon and was blown away by the simplicity and ingenuity of his approach to leadership and how SAS Airlines were able to go from the brink of failure to success by delivering market leading customer experiences that focused on what customers really valued.
Read MoreEmployee Wellbeing has been a hot topic for many years now, but as we start to see it transition from a trend to a workplace staple it’s important to look at how we really look at employee wellbeing and make sure we’re doing it correctly.
Sometimes we need to ask the big questions, even when they sound odd at first. In this case: Will employee wellbeing ever rule the world?
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