At Scottish Water we are continually looking to improve customer satisfaction and employee engagement. Consequently, we strive to innovate and establish new and stretching techniques to improve our performance. The solution provided by Ram has brought some new and challenging thinking to our existing suite of customer service and employee measures. Its practical edge, along with the level of academic expertise add to it is providing us with some invaluable insights and some real opportunities to deliver improvement
– Mark Dickson, GM Customer Service, Scottish Water
Thanks for helping us define and change our culture globally to create a positive impact on our customers’ experiences.
-Eva Choong, , The British Council
CEO at PBS - Serious Games to Align People, Planet and Profit
Business Analytics
Ram has extensive experience of measuring and understanding employee engagement. He gives sound, actionable advice to companies as to how to increase employee engagement leading to increased productivity and improved retention levels. He has a unique measurement tool developed from his personal research which enables companies to easily measure the impact of the employee engagement actions they have taken.
A simple, cost-effective and robust way to measure the impact of our employee wellbeing programme on our productivity, performance and culture across multi-sites.
Janice Duncan
ER Manager UK & Ireland, Hilton Hotels
Business Advisor, Coach, NED: Assisting businesses to achieve their objectives
Strategic Planning
Ram balances EQ with IQ as well as anyone I’ve worked with, and his perspectives are grounded in extensive academic research and decades of corporate experience.
We have been working with RiddleBox since the summer of last year. Working with their new strategy tools, we developed a clear and deliverable business strategy. The fun and collaborative approach helped us gain buy-in and we are now successfully executing the plans that developed from this day. More recently the guys worked with us in developing a ‘real-time’ employee engagement programme which is currently being rolled out to help us develop our business community. Riddlebox have developed some innovative training, motivational and strategy tools which have given us a different perspective on the business challenges we face. The increasingly challenging business environment we operate in demands a unique approach. – Stephen Cassidy, Area Vice President, Hilton
Agile Transformation Director, BT Security at BT
Leadership Development
Ram was very consultative and flexible during our project and he focused on the outcomes I needed. We successfully achieved those outcomes and I fully recommend Ram as a reliable and focused professional with excellent subject matter expertise.
Founder & CEO at CareCentra
Leadership Development
I have had occasion to work with Ram on a project we carried out among oncologists for ASCO a few years ago. We wanted to understand how oncologists learn in a context of rapidly accumulating, new knowledge. Ram adapted Howard Gardner’s learning framework, and applied it innovatively to glean insights on how these specialists absorb information. It was a excellent work that helped bridge the gap between theory and practice, providing actionable guidance for new content. Kudos, Ram!
